Please note that our delivery contractors may be unable to enter your home due to social distancing, and they may prefer to unload your product(s) on your driveway or at the front of your property. If this concerns you, please discuss with the store from which you make your purchase. Because of the changing nature of the COVID-19 crisis we need to maintain a fluid policy on this and ask only that you communicate to ease the inconvenience.
At Beds R Us we offer a range of shopping solutions to suit you. Whether you visit us in-store or shop online, we provide the means for you to get your purchase(s) home.
Before placing an order with us, please ensure that the item(s) you plan on purchasing will fit into the area that you have chosen and that you are able to manoeuvre the item(s) through doorways, stairwells or other access points.
Items such as bases and mattresses are large and can be tricky to move. Smaller items can easily be taken home in your car, ute or trailer.
Whether shopping online or in-store, you have the option to pick up your item(s) from your preferred store for free. If shopping online, choose the ‘pick up’ option and follow the screen prompts.
Please note that if collecting from your preferred store, you must organise your own appropriate transport and transport accessories.
If you are unable to collect your item(s) or have purchased larger items such as bedroom suites or multiple items that are shipped directly from our warehouse, we are happy to organise delivery to your nominated address (delivery charges will apply).
Our online delivery charge is a flat rate of $85, but please be advised that in some rare circumstances further fees apply for regional or high-toll areas depending on location. If the delivery address is more than 100kms from the store you choose during checkout, we reserve the right to charge $100 or more on top of the flat rate. We will contact you wherever possible to check this with you.
Some stores may use sub-contractors or shipping agents to deliver your order. Due to this, delivery days, delivery prices and times do vary depending on your location and the contractor’s pre-determined delivery schedules. As such, these external businesses may not be able to deliver on your requested date or time. If you require specific delivery days or times, please ensure that you contact your local store to discuss your delivery requirements before placing your order.
Delivery locations in regional or high-toll areas may incur additional
fees due to costs, time and distance from the applicable shipping warehouse.
Please discuss with your local store for details.
There must be someone at the delivery address who is over the age of 18 to sign for the delivery.
If there is nobody home at the time of your delivery, we will be unable to complete the delivery. In these circumstances, we will contact you to arrange re-delivery and additional charges may apply. To avoid these additional charges, please ensure that someone over the age of 18 is at home on the day you have been advised by the store and/or our shipping contractors.
Please note that mattresses are often made-to-order. Available product ranges in stock will vary per store location, and not all items displayed on the website will be immediately available for pickup or delivery from each store location. Our store teams will advise on expected delivery/collection timeframe when they contact you regarding any items purchased online, however it is recommended to contact your local store regarding the availability of specific products prior to purchase to avoid unexpected delays.