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Frequently Asked Questions

  • Delivery and Shipping

    When will my delivery arrive?

    Home delivery or in store pickup Beds R Us stores are independently owned and may use sub-contractors or shipping agents to deliver your order. Due to this, delivery times may vary depending on your location and the contractor’s pre-determined delivery schedules. If you require specific delivery days or times, your local store will be happy to discuss your delivery requirements.

    You might be interested in more details about our shipping, delivery and collection processes.

    How much does Beds R Us charge for delivery?

    When you place your item(s) into the shopping cart and update your address during our checkout process, the shipping charge will be displayed.

    Shipping charges will vary depending on the amount of product ordered (volume of space required in delivery contractor’s vehicle) and your location. The cost for shipping a mattress purchased on the website (www.bedsrus.com.au) starts at $85 for areas close to a Beds R Us store.

    You might be interested in more details about our shipping, delivery and collection processes.

    How will my purchase be delivered?

    Home delivery or in store pickup If you require specific delivery information, please feel free to contact your local store to discuss before placing your order. Beds R Us stores are part of a membership organisation, which means that shipping is not centrally coordinated. Beds R Us stores often use delivery companies or shipping agents to deliver orders, so they may need to coordinate and discuss with them prior to being able to give you detailed information about delivery.

    You might be interested in more details about our shipping, delivery and collection processes.

    Do you deliver after standard business hours (eg. weekend bed delivery)?

    It depends on the store. If you require delivery on a weekend or after 5pm on weekdays, please contact your local store to find out if they can accommodate you before placing your order.

    You might be interested in more details about our shipping, delivery and collection processes.

    What if I am not home when you try to delivery my new bed?

    Individual stores may have differing policies on whether their delivery agents can leave your mattress or other products somewhere safe if you’re not home. Please fill in the ‘special notes for delivery’ box during checkout to instruct our delivery sub-contractors to leave your package unattended. Beds R Us cannot guarantee your instructions will be followed, as each store has its own policies and procedures, as does each delivery company. Please discuss with your store of choice if this concerns you. Contact details are available on our Beds R Us store locator.

    You might be interested in more details about our shipping, delivery and collection processes.

    Can I recycle the packaging?

    Beds R Us encourages staff and customers to reduce, reuse and recycle wherever possible to help look after our planet. The cardboard boxes you receive with your delivery can be recycled in your kerbside cardboard and paper bin.

    If your council does not allow “LDPE 4” in your regular plastic recycling, you may need to take any soft plastic packaging to a REDcycle collection point (found at most major supermarkets). Please cut soft plastic sheets to something near A3 size (equivalent to two A4 sheets of office paper).

    You might be interested in more details about our shipping, delivery and collection processes.

  • Warranty, Returns and Exchanges

    Does Beds R Us have a return policy?

    The owners of Beds R Us stores are members of the Beds R Us group of retailers, and we do not have a universal returns policy. Please check with the individual store where you choose to place your order (online or in person).

    In addition to getting help from the business you purchased from, if your product was manufactured by SleepMaker or Sleepyhead, please visit their After Purchase portal to organise a warranty claim (SleepMaker After Purchase | Sleepyhead After Purchase).

    For information on defects, returns or exchanges, contact the Beds R Us store you made your purchase from.

    How long will it take to receive my refund?

    Beds R Us stores are independently owned so we do not have a central refunds process. Please check with the individual store where you chose to place your order (online or in person). Please see our store locator for contact details.

    What sort of warranty do Beds R Us products come with?

    Our goods come with guarantees that cannot be excluded under the Australian Consumer Law (ACL). You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.

    Each manufacturer has its own warranty policies and procedures, which your local Beds R Us store can assist you with.

    Before buying a product from Beds R Us you can see what warranties are available in the ‘Product Summary’ section of each product on the Beds R Us website or ask in-store for details.

    The following product ranges come with a 10-year warranty: Slumber, Miracoil, Rejuvenate, Comfort for You, Swisstek, Nourish, Cocoon, Sanctuary.

    How do I claim on a Beds R Us product under warranty?

    If you believe that your product is defective and you are the original purchaser, please contact the Beds R Us store you purchased the item from. The Beds R Us business can assist you, or you can go directly to the manufacturer if you prefer. If a warranty claim is lodged the manufacturer will require:

    • proof of purchase (e.g. a copy of your invoice)
    • why you believe your product is defective (including photos or videos)
    • your contact details

    To make a warranty claim online please visit the applicable manufacturer’s warranty website:

    SleepMaker (Just Sleep, MiLife, Miracoil, Cocoon)

    Sleepyhead (Sanctuary, Serenity, Physio Balance, Comfort for You, Support for You, Growing Support, Pure Balance, Swisstek, Nourish)

    I bought one of your mattresses second-hand (or it was a gift from someone I know) and I want to make a warranty claim on it

    We do not allow this, sorry. Although all Beds R Us stores are independently owned, and may have their own policies, as per standard retail practices in Australia none of our stores will allow warranties to transfer from person to person. Warranties are provided only to the original purchaser of the mattress or product.

  • Paying for my new bed, mattress or manchester

    What payment options are there with Beds R Us?

    We accept VISA, MasterCard, cash and have interest-free finance options depending on your purchase total. For purchases over $100, please read more about our in-store finance options. Some Beds R Us stores may offer alternative payment options, such as American Express.

    The Beds R Us online store offers interest-free finance or we can accept payment via credit card or PayPal.

    Do you offer interest-free finance?

    Yes! For purchases over $100, please read more about our in-store finance options and our Beds R Us online store finance options, OpenPay and Humm.

  • About Beds R Us products

    What does ensemble mean and do you sell all of your mattresses as an ensemble?

    A bed consists of a base and a mattress. When sold together it is called an ensemble. While we can sell bases and mattresses separately it is often easier for you if you buy them together in an ensemble. That way you know for sure you have the right size and strength features in the base for your chosen mattress, and you can obtain the best deal possible on your purchase. All of our mattresses can be sold in an ensemble with a correctly sized, posturised and supportive base.

    Are all Beds R Us mattresses exclusively designed for Beds R Us?

    Sleepyhead mattresses are exclusive to Beds R Us. Most of our mattresses are designed and manufactured by our major supplier, The Comfort Group. Sleepyhead and SleepMaker are the two major brands you may be familiar with, and both are owned by The Comfort Group, a leading bed manufacturer with factories in Australia and New Zealand. To find out more about the Beds R Us–Comfort Group relationship, please see the video and text on About Beds R Us.

    What kind of foam is used in Beds R Us beds?

    Sleepyhead and SleepMaker are owned by the Comfort Group, which also owns Dunlop Foams. This makes our key supplier the only bedding manufacturer in the Southern Hemisphere to also manufacture their own foams. This allows them to use the highest quality foams possible.

    Sleepyhead uses Dreamfoam along with other technologies, depending on which range you choose. Please visit our mattress ranges and choose a product to learn more about the specific technology used in that product.

    What bedding or manchester is available for sale at Beds R Us?

    Each store stocks a selection of bedding, including pillows, pillow cases and mattress protectors. These are available in allergy-friendly, water-proof and regular varieties. Please visit your local Beds R Us store for details.

    How long will it take for the new smell of the bed to dissipate?

    Sleepyhead beds are manufactured with a number of materials ranging from wire springs, textiles, wood and foam. As with anything new there is often a smell to it. A new car or baking fresh out of the oven has a smell which gradually dissipates, and beds do too.

    Depending on the mattress you have purchased, there will be a varying degree of comfort materials in the construction to create a mattress with unique comfort, support and temperature regulation properties.

    The Comfort Group, which owns Sleepyhead and SleepMaker, is the only bedding manufacturer in the Southern Hemisphere to also manufacture its own foams. This allows our major supplier to use the highest quality foams possible. The foams in Beds R Us beds are also designed for those suffering from allergies, as the factory also treats the foam with Ultra-fresh, which has anti-microbial properties and may reduce the presence of allergens.

    Just like a freshly baked cake, Comfort Group’s foams can have a new smell to them. With the foam made fresh for our beds, and most beds made to order, beds usually arrive brand new to you when they are delivered. Because of this it may take up to four weeks for the new smell to disperse completely.

    If the new smell bothers you when you unwrap your mattress, we recommend that you let your mattress breathe before making it up with bedding for the first time. Let it breathe again when changing the sheets and bedding over the first few weeks. Opening windows to improve the ventilation may also assist.

    Our beds are manufactured to the highest Australian standards so you can be safe in the knowledge that you and your family will be sleeping on a high-quality new mattress.

  • How to find a perfect bed for you:

    How do I choose the right base for my bed?

    It comes down to three factors: size, strength and aesthetics. You need to decide on what size bed would suit you and the room you intend to put it in. If you’re not sure about the size of the bed you need, please visit the Beds R Us bed size guide.

    For strength questions your local Beds R Us store is the best place to go for assistance based on your specific circumstances. Our friendly staff will be happy to help.

    To consider what look you want your bed base to have, check out the bases we have at most stores by visiting the online bed base product section, and for even more options check out your closest Beds R Us store!

    How do I figure out which is the right bed for me?

    Home delivery or in store pickup
    Your comfort is a priority for all Beds R Us stores, and your local Beds R Us store is the best place to go for face-to-face assistance choosing the right bed. Our friendly staff will be happy to help.

    If you’re not sure about the size of the bed you need, please visit the Beds R Us bed size guide.

    To consider what look you want your bed to have, check out the beds we have at most stores by visiting the online mattress product section, and for even more options check out your closest Beds R Us store!

    What is your most comfortable bed?

    Mattresses are a personal thing, and your body shape, size and other sleeping habits are the best way to determine which bed is the best one for you. Visit your local store to discuss your needs and preferences.

    You might be interested in Sleepyhead’s Dreamfoam technology, an environmentally friendly unique foam structure that creates a luxurious feel without compromising support for your body.

    Beds R Us have a full range of mattress options for you, and these can include a base or not, as per your needs. For the ultimate luxury you cannot go past Sleepyhead’s Rejuvenate, Swisstek and Sanctuary ranges. Make sure you watch for special deals at your closest Beds R Us store.

    If you are looking for a good all-round mattress with comfort as your number one priority and an affordable price, check out Sleepyhead’s Comfort for You range.

    How can I avoid a bed that is too hard?

    Beds R Us recommend that to find the right firmness in a mattress, you should test beds with a variety of features to find the best mattress for you. This can range from a softer, plush-feeling mattress through to a mattress that feels firmer. While trying a mattress in-store it is essential to find the right comfort for you.

    A new mattress will often feel different when you first get it home. Your new mattress may take some time to wear-in and soften. Beds that are in-store for testing may have had the opportunity to wear-in with people trying them in-store so there will often be a difference between how the bed felt when you tested it and how it feels at home at first.

    In addition, the spinal alignment between an older/softer bed and a newer/firmer bed will be different and your body needs to adjust to the new positioning. If your old bed has been unsupportive, moving your body into a better alignment will feel different and may even be uncomfortable at first. As your body adjusts, and the mattress softens with the comfort layers settling, it will become more comfortable, just like a new pair of shoes that need to be broken in.

    Beds R Us recommend that you give your new mattress at least four weeks to soften and settle as well as give your body a chance to adjust to your new mattress. If, after that time, you feel that the mattress really is too hard we recommend that you contact the Beds R Us store you purchased your bed from to discuss your options.

    How can I choose a bed that is not too soft?

    Mattresses come in a range of comfort options from firm to soft. We also use the word ‘ultra-plush’ to describe our softest mattresses. The right feeling of comfort is a personal choice that only you can determine. It is important to test mattresses for at least 10 minutes each. Once you have a final contender, the store will be happy for you to lie on it for as much as 20 minutes.

    Our staff understand that it is important for you to try as much as possible to replicate your sleeping style in store before you commit to the purchase of your mattress. This may involve repeated visits to store in order to fully evaluate whether the feel of the mattress works for you. Do not hurry your mattress purchase—the correct purchase is important for you to sleep well.

    Mattresses with foam comfort layers also become softer as they warm up through the ambient temperature as well as heat transfer from body contact. If the temperature in your bedroom differs from the store temperature you tested the mattress in, your mattress may feel softer as a result.

    Contact your local Beds R Us to discuss the mattress you’re interested in, and for help deciding on the firmness that will work best for you.

    Please note that the base of the bed will also alter the feel of the mattress. If the mattress was tried on a solid slat or platform base in-store and you have a flexi slat frame at home, the mattress will feel softer at home. Please take this into account when trying mattresses in-store and discuss with your Beds R Us mattress specialist.

    How can I avoid a mattress that makes me feel hot?

    Beds R Us mattresses contain a range of technology designed especially for the varied environments and humidity of parts of Australia. To meet your specific needs and preferences, with the latest mattress technology advancements, nothing beats talking to a bed expert on the shop floor of a Beds R Us store.

    Springs create airspace within a mattress to promote ventilation. Beds R Us sell beds with foams that are designed not to overheat, but springs remain a significant factor in how most Sleepyhead or SleepMaker beds create the ideal sleeping temperature.

    Foam-only mattresses, such as SleepMaker Bed in a Box, may suit some people. If overheating is a concern opt for a Kipset, which contains Kulkote. Better yet, go for a mattress with pocket springs or continuous coils.

    Kulkote is a technology used in Sleepyhead’s Swisstek CS and Rejuvenate, as well as SleepMaker’s Kipset, Miracoil Torrens and Miracoil McKenzie. It is a specialised Phase Change Material (PCM) that is rolled onto the Dreamfoam comfort layers of the mattress, providing better temperature control.

    Climatex® Quilt instils maximum breathability in a mattress and is called the ‘dream sleep surface’ by expert bed manufacturer Sleepyhead. This high loft fibre gives bounce back between two layers of superior Dream Foam. It is breathable and cooling with minimal wear. Available in Sleepyhead’s Slumber, Comfort for You, Swisstek and others.

    Fusion Gel is a kind of memory foam with gel infusion technology that provides great support while balancing the temperature. Available in Sleepyhead’s Nourish, Swisstek, and Sanctuary ranges, among others.

  • Choosing a bed for Others

    How can I choose the right mattress for my child?

    Children are lighter than adults, but that doesn’t mean their bodies need less support and comfort. The best thing to do is to bring your child into a store to try out our beds and decide on the best one for their body and your budget.

    All of our ranges come in single and king single size and many also have a long single option for growing kids.

    Sleepyhead Classic offers a junior range as a good starting point for children’s mattresses.

    If your child is 8 or 9 you might like to consider buying a good quality double bed with a ten-year warranty that will last them through to their young adult years, and potentially beyond.

    If your child loves a soft bed check out the ultra plush Rejuvenate in double size. If you want a medium feel that also looks after your hip pocket, consider a double size Slumber bed for your child.

    Every body is different so be sure to visit your local Beds R Us store and ask about beds for children.

    What bed do you recommend for unexpected guests?

    In preparation for having visitors staying in your home you might like to purchase an Australian-made guest bed. With the right balance of features to be comfortable, without a high price tag, these ranges are available at all Beds R Us stores year round.

  • What if I have Allergies?

    What products do you recommend for someone with allergies?

    The Comfort Group’s foams may assist those suffering from allergies, as they also treat their foam with Ultrafresh, which has anti-microbial properties and may reduce the presence of some allergens.

    Ultrafresh is included in all of Sleepyhead’s mattress ranges, and this technology may help control common allergens for a fresher and cleaner sleeping environment.

    The edge support of a mattress may also prevent infestation of dust mites and other common allergens. Comfort Edge, for example, acts as a filter to protect the mattress from unwanted particles such as dust and dust mites. Sleepyhead Comfort Edge is also treated with Ultrafresh to help protect against a range of triggers that cause asthma and allergic reactions.

    Most Beds R Us stores will also sell pillow protectors and mattress protectors that deter dust mite infestation. The pillow case, sheets and protectors can all be laundered, enabling you to reduce the amount of dust mites in the bed.

  • Bedding Concerns

    How can I avoid a mattress that makes me feel like I’m going to fall out of bed?

    Our best mattress ranges use Comfort Edge technology to prevent the feeling of rolling out of bed. Providing edge-to-edge support, Comfort Edge is a solid foam edge around the outside walls of the mattress, which provides support right to the edge of the mattress, which reduces the feeling of rolling out.

    When you decide to purchase a mattress and base together from Beds R Us you have the opportunity to visit a store to try out how it feels. Sometimes a brand new bed needs some time to wear in. It is important that the base is exactly the same size as the bed in order to distribute weight appropriately.

    To find out which mattresses contain Comfort Edge please visit the product details page and view the technology section about half way down the page. For example, check out our Rejuvenate plush queen. (Hint: you might like to visit a store and ask for a special deal).

    How can I prevent my bed from sagging in the middle?

    Rotate the base every six months and the mattress every two weeks for two months, and then at least every three months thereafter. Please ask your local store for the Mattress care and warranties info sheet for full details, and also refer to your product warranty card. Rotation allows the mattress to soften in a more even fashion.

    If you have chosen the right size and quality of bed for you and your partner, and you rotate the base and mattress regularly, excessive sagging in the middle should not occur. Beds R Us mattresses are designed for the matching bases. One possible cause for any bed to feel like it is sagging in the middle is prolonged pressure on one part of the slats of the base. If you want to avoid this issue choose a higher quality base with wooden slats.

    Wooden slat base beds

    To get the most benefit from a bed base with wooden slats, there need to be at least 12 slats. If there are less than 12, the gaps may be too large, potentially leading to a mattress sag in that area. The gaps should be no more than 8cm apart. In double beds, queens and kings, a supporting centre leg gives the bed base more stability. Avoid a base with only four legs for larger beds.

    Flexi slats

    Bases with flexi slats need to be rotated head to foot about every six months to prevent weakening of support under your mattress. If you’d rather not have to rotate your base, discuss this with your local Beds R Us store, as we sell a full range of bed frames to suit every preference.

    Do Beds R Us mattresses need to be rotated or flipped?

    Rotation

    Adults will benefit from the rotation of most mattresses. A general rule of thumb is the better the quality of the mattress, the less it will be affected by wear and tear over the years to come. Higher quality materials are designed to last longer and withstand greater pressure.

    Why do most mattresses need to be rotated? This is because the weight of the body can create a gradual indentation in the foam layers or springs just like a new pair of shoes being worn-in. Depending on the mattress you choose, your sleeping position and size, you may need to rotate your mattress every three months long term.

    If you would like to invest in a mattress that does not need rotation or flipping, ask your local Beds R Us store about our Swisstek range. Among this range are some options with technology that reduces the need to rotate your mattress.

    Flipping beds

    Most of our beds do not need to be flipped over (from one side to the other), but do need to be rotated 180 degrees.

    Our single-sided mattresses include a strong support layer, such as a layer of pocket springs, and comfort layers on one side only.

    Our double-sided mattresses, such as the Sleepyhead Classic DS, SleepMaker Bed in a Box and Kipset do need to be flipped to maintain comfort and increase longevity.

    Will my partner and I feel like we are rolling to the middle?

    Some people find that they roll together in bed. This issue can be the result of a number of factors and is not necessarily the fault of the mattress. Is your mattress large enough?

    Mattresses are like shoes and they will feel firmer initially and will soften over time. Mattresses in-store may have had the opportunity to soften due to people testing them.

    Weight applied to the mattress will influence the softness and we recommend that the mattress is rotated every two weeks for two months, and then every three months thereafter. This allows the mattress to soften in a more even fashion.

    Body contouring is normal and expected, especially in the softer/plusher models with additional foam comfort layers. As the mattress conforms to your body shape the sides and centre may appear to be higher. This can lead to the body rolling into the section that has become contoured.

    See more on mattress changing.

    Differences in body type and size, where there is a disparity between both people sleeping on the mattress, will lead to different levels of softening and body contouring. A lighter person will affect the mattress comfort layers less, resulting in less softening compared with a heavier person. Rotation of the mattress is particularly important in this scenario in order to even out the sleeping surface(s) as much as possible.

    Mattresses with predominantly only one person sleeping on them will respond differently as well. We encourage you to even out the sleeping surface as much as possible, by rotating it, in order to prevent this from happening.

    Our Sleepyhead and SleepMaker mattresses are designed to perform best when combined with the matching base, in an ensemble. If the mattress is paired with a different base, this can affect the performance and durability of the mattress and result in people rolling together while sleeping, particularly if the base does not provide even support across the mattress.

    It is important that the base is the same size as the mattress, in terms of length and width, to provide the right support. A base that is a different size to the mattress can cause sleepers to roll together or feel like they are rolling out of the bed.

    See more on slats and bed base supports.

    How much will the bed change and contour after I’ve been sleeping in it for a while?

    To provide added comfort, many of Sleepyhead and SleepMaker’s mattresses are constructed with combinations of extra padding and filling, to enhance the cushioning area. As these materials settle and conform, they are designed to contour naturally to your body shape, to help reduce pressure on certain points of your body for a more comfortable sleep. Visually this may appear as a body impression in the mattress top.

    It is normal for your mattress to develop body impressions as you wear the mattress in and the comfort layers begin to settle. It indicates that a mattress is performing well and levelling to your individual contours. A similar example is how a new pair of shoes may mould to the shape of your feet as you wear them in, to improve comfort.

    Body impressions are sometimes described as a contour in the mattress where the main weight of your body has been lying or, alternatively, a ridge in the middle of the mattress which has received less use.

    Normal body contouring on a mattress with many comfort layers (eg. an ultra-plush) is up to approximately 3.5cm in height.

    On a firmer mattress with less comfort layers, or with multiple pocket spring layers, the contouring is expected to be less; up to approximately 2.5cm. Most Beds R Us mattresses include multiple comfort layers, which you can read more about in our article on plush mattresses.

    If you are seeking a mattress that will have minimal dips go no further than the dual-layer, transitional pocket springs (also called recoil or mini pocket springs) in Swisstek CS or Sanctuary.

    Please watch the video ‘Designed to Contour’

    Some important things to consider:

    • The plusher or thicker your mattress is, the more comfort layers it will contain. This may mean your mattress will experience greater levels of body contouring
    • To help equalise body impressions, rotate your mattress every two weeks for the first four months, and every three months thereafter
    • Use all surfaces of the mattress, to assist in settling the comfort layers evenly.
    • The centre of your mattress can feel firmer if it is not slept on and you may get the appearance of a ridge in this area. It is a normal characteristic of the design of the bed. If it bothers you we encourage you to persist with using the middle area of the mattress to even out wear on the mattress top.

    Rest assured your mattress is designed to contour to your shape for maximum comfort. If you have any concerns over the body impressions in your mattress, please watch Sleepyhead’s ‘How to check your body impressions’ video.

  • The price range

    What is your cheapest bed?

    Come in store and ask to see our Sleepyhead Classic range. If price is your number one priority you will not be disappointed. Find your local Beds R Us store. For some other options that look after your hip pocket, check out Bed in a Box, Kipset or Support for You.

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